Terms & Conditions

At Ritchie Christian Media, you can shop with confidence and know that if you change your mind about something you have purchased, we will offer a hassle-free approach to returns and exchanges:

(We cannot guarantee returns for orders over £50 unless they are returned within 14 days. Other orders can be returned up to 30 days after they have been despatched.)

  • You may return most products to us at any time up to the end of the twenty-eighth day after you receive them without giving us any reason.
  • Cancelled orders will be refunded within 30 days.
  • Delivery charges for posting your order out to you will only be refunded on returns requested within 14 working days from the date after you receive your order. Any additional delivery service selected will be taken as an agreement of a separate contract and cannot be refunded after dispatch.
  • We require that any goods returned to us have been shown reasonable care while in your possession. You will need to pay for any delivery/postage charges.
  • No returns on Dated Materials (including dated periodicals), Made to Order items cannnot be accepted unless faulty or damaged.
  • Audio Recordings, DVDs, Videos, Talks and Software can only be returned if they were dispatched to you in a shrink wrapped or sealed package AND are returned in the same unopened condition. These goods cannot be returned unless they are faulty for copyright reasons.
  • An adjustment to the refunded amount will be made if a voucher taken at the time of ordering no longer applies.
  • You can call our Customer Service department who will send a label by email for you.

Please ensure that you obtain authorisation for all returns, without authorisation we will be unable to process your return and the goods will be sent back to you.